Please note there are cases where DHL services are not available.

The availability of DHL services is subject to change at any time due to political, economic, legal, conflict, disaster, or other restrictions in the destination country. Please note that we will notify you of cancellation if shipping is deemed impossible based on the circumstances at the time of order placement. In addition, if shipment is determined to be impossible after pick-up by DHL, the shipment will be handled in accordance with DHL's terms and conditions.

We do not accept international shipment in the following cases. Please understand in advance.

• Products not registered in this system
• If the ordered product falls under the category of restricted or prohibited goods in the destination country
• Items that DHL cannot transport
• If the ordered items do not fit into the packing materials specified by DHL
• Destinations for which DHL does not provide services or requires special handling
• When transportation by air is not permitted
• When there are constraints on delivery or storage periods
• When delivery must be made at a specified date and time, to a post office, or to a hotel or other accommodations
• Deliveries to P.O. Boxes

Customs, duties and charges at destination countries

There are products or merchandise that cannot be shipped to some countries.

Depending on the shipped products and declared value, customs duties and charges may be imposed by the customs authorities or DHL of the destination country or region. In such cases, the customer or recipient will be responsible for the payment.

Depending on the country/region, payment method of customs duties and other charges can be different. Such payment may be made at the time of delivery or by bank transfer afterwards. For more information, please contact DHL in the destination country or region, or wait for a pre-delivery notification.

Customs in the destination country or region will determine whether or not duties will be levied based on the customs declaration. We cannot give any information about duties at the time of purchase.

For the above reasons, if the shipper (the user of this service) and the recipient are different, please inform the recipient in advance of the arrival of shipment.

Days required for shipping

Please note that delivery date and time cannot be specified for overseas shipments. Please note that there may be delay depending on customs clearance.

If delivery cannot be made because the recipient is absent, the package may be returned to Japan. Please consider your return date before using the delivery service.

We ask that you enter the shipment information of your order in the English alphabet.

Please do not use non-alphabetical characters or special characters.They may turn into garbled texts and shipping documents may not be prepared correctly, thus making it impossible to ship from Japan or to make delivery.

Use of Personal Information

1. The Company will use the acquired personal information within the scope of the following purposes of use.
   1. Providing our service
   2. Notification and communication of matters necessary for the operation of this service
   3. Research and analysis of marketing data and development of new services

For more information, please refer to our Privacy Policy